We're here to help.

プラン、eSIM、番号、Tele Agentについてのご質問 — メールでお問い合わせください。すべてのメッセージに人間のスタッフが返信します。

support@esimgomobile.com

お問い合わせの前に

原因はあなた？それとも私たち？

まずライブのシステムステータスを確認してください — コンポーネントの状態はプラットフォームから直接取得され、捏造されることはありません。すべて正常なら、メールでお問い合わせください。人間のスタッフが返信します。

システムステータスを確認

Request a call

Prefer to talk?

電話番号と希望の時間帯をお知らせください — こちらからお電話します。

FAQ

Frequently asked.

esimgomobileは提供中ですか？
はい — プランは実際の決済で提供中です。初回購入後にダッシュボードが有効化され、すべてのメッセージに人間のスタッフが返信します。
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See 開発者.
How do I request a support call?
このページのコールバックリクエストフォームをご利用ください。すべてのリクエストをキューに入れ、選択した時間帯にお電話します。
Do you offer phone support?
はい — 上のフォームからコールバックをリクエストするか、いつでもメールでご連絡ください。Tele Agentはお客様のビジネス回線用のAI受付であり、私たちのサポート窓口ではありません。
What are your support hours?
サポートチームは営業時間に対応し、毎日メールを確認しています — すべてのメッセージに人間のスタッフが返信します。
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

Product tour

Twenty screens, twenty photos.

A visual walkthrough built for this page — mockups of the exact experience plus photography from the field.

esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"SU"}'
200 OK · 121 ms
Supportの背後のREST API：プログラムでeSIMを発行 — 数ミリ秒で200 OK。
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
esimgomobile.com
Dashboard
Active eSIMs4
Data left20 GB
Current citySupport & Contact
SupportのWebダッシュボード：すべてのeSIM、すべての旅、残量20 GB — 1つの画面に。
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
My eSIM
64%5 GB left
Days left15
Top up+10 GB
Supportのデータダッシュボード：残り64%、残日数、ワンタップでチャージ。
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
52%
data left
Supportの利用リング — 残データ52%：旅行者が最も確認する数字。
  1. 1The plan chip: name, allowance and destination in one line.
  2. 2Everything you need to confirm you're on the right plan.
vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · Support & Contact
Supportの誠実な比較：プリペイドeSIM1つの価格 vs キャリアローミング。
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Speed test
368Mbps
5G · Support & Contact · 68 ms
Supportの速度表示（例示）：368 Mbps、68 ms — 例示値であり、ライブ測定ではありません。
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Network
5G
Support & Contact connected
Supportのネットワークウィジェット：5G、フルバー — 接続に曖昧さなし。
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Why travelers pick it
  • One-tap top-up
  • Hotspot included
  • Instant QR install
旅行者がSupportを選ぶ理由：One-tap top-up, Hotspot included, Instant QR install。
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
eSIM plan
Atlas 20GB20 GB · 30 days
Support & Contact
Install eSIM
SupportでのAtlas 20GB — 20 GB · 30 days、お支払い前に全額表示のプリペイド。
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Recent speeds
Lisbon175 Mbps
New York606 Mbps
Mexico City447 Mbps
Supportの最新速度 — Lisbon, New York, Mexico City：5Gの例示値であり、ライブ測定ではありません。
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Tnarg
Get connected
1 Pick a plan2 Scan QR3 Land online
Supportでの3ステップ：プランを選んで、QRをスキャン、オンラインで到着。
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Language
English日本語Português
Supportの言語選択 — English, 日本語, Português：アプリは6言語対応。
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Supportのローンチ実績 — 195 destinations live, 31 free tools, $8 entry monthly plan：公表し保証する数値。
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Install
1 Scan2 Add3 Go
Supportのインストール：QRで3ステップ — スキャン、追加、完了、約2分。
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Atlas 50GB
50 GB · 60 days
Support & Contact
Atlas 50GB — 50 GB · 60 days、Supportですぐ使えるプリペイド。
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Support & Contact · coverage
5 carriers · automatic selection
Supportのカバレッジマップ：パートナーネットワークをピン表示、選択は自動。
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Tele Agent
“Setting up your Support & Contact line…”
SupportのAI音声エージェント — 音声で回答、サポートチケットは不要。
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Zaiwizi
Your trip is calling.
Get your eSIM
「Your trip is calling.」— Supportのバナー：好奇心から接続まで2分。
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
esimgomobile.com
man drinking coffee while working on his laptop
Support & Contact
Travel guides · 8 min read
ブログより：「Support & Contact」— 約8分で読める旅行ガイド。
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Support
How does Support work?
Enter your trip details and get an instant answer — no account needed.
サポート抜粋 — Support：できることを1つの誠実な回答で。
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
dome of a building on santorini greece — Support: ストリートレベル：ナビ、配車、レビュー、すべて即時に。
Support: ストリートレベル：ナビ、配車、レビュー、すべて即時に。
lone hiker exploring dolomite mountains landscape — Support: 海外コワーキング：ノートPCはテザリング、通話はクリア、締切は厳守。
Support: 海外コワーキング：ノートPCはテザリング、通話はクリア、締切は厳守。
black headset on yellow file — Support: 尾根をハイキング：トレイルマップはオフライン、緊急連絡先は保存済み。
Support: 尾根をハイキング：トレイルマップはオフライン、緊急連絡先は保存済み。
woman admiring snow capped mountain view — Support: 日の出のフェリー：チケットはウォレットアプリに、時刻表はオフラインキャッシュ。
Support: 日の出のフェリー：チケットはウォレットアプリに、時刻表はオフラインキャッシュ。
two women collaborating on a project indoors — Support: フードツアー：おすすめはすべてその場で調べます。
Support: フードツアー：おすすめはすべてその場で調べます。
a turkish airplane flying above the white clouds — Support: 深夜便からの回復：フライト中にホテルのアーリーチェックインを手配。
Support: 深夜便からの回復：フライト中にホテルのアーリーチェックインを手配。
Man using a smartphone on a train journey through scenic landscape. — Support: チャージのトラブル、インストールの停滞、プランの計算 — すべてここで対応。
Support: チャージのトラブル、インストールの停滞、プランの計算 — すべてここで対応。
A person capturing the stunning view of snowy mountains with a smartphone. — Support: 日の出ハイキングは天気確認から — データオン、ブーツオン。
Support: 日の出ハイキングは天気確認から — データオン、ブーツオン。
a man in green jacket carrying a brown backpack — Support: ルーフトップでチェックイン：搭乗券もホテルの鍵も、すべてスマホに。
Support: ルーフトップでチェックイン：搭乗券もホテルの鍵も、すべてスマホに。
person taking photo of exotic plants with smartphone — Support: 窓側シートのオフィス：大洋の上空どこかでメール送信。
Support: 窓側シートのオフィス：大洋の上空どこかでメール送信。
eiffel tower view through lush greenery in paris — Support: カンファレンスのバッジ：QRチケットをスキャン、セッション予定を同期。
Support: カンファレンスのバッジ：QRチケットをスキャン、セッション予定を同期。
woman working on laptop in outdoor cafe setting — Support: 海岸道路も田舎道も — どこへ行っても地図がついてきます。
Support: 海岸道路も田舎道も — どこへ行っても地図がついてきます。
Aaron Mugla — Support: 晴れでも雨でも接続は維持 — 天気でデータが絞られることはありません。
Support: 晴れでも雨でも接続は維持 — 天気でデータが絞られることはありません。
group of friends standing on white sand beach — Support: 書類がスマホにあれば、チェックインの列は速く進みます。
Support: 書類がスマホにあれば、チェックインの列は速く進みます。
airplane wing above the clouds on a clear day — Support: 通勤は万全：ポッドキャストはダウンロード済み、メッセージ送信済み、圏外なし。
Support: 通勤は万全：ポッドキャストはダウンロード済み、メッセージ送信済み、圏外なし。
grayscale photo of people hiking on the mountain — Support: 電波フルで港を望む：旅行者が実際に行く場所でのカバレッジ。
Support: 電波フルで港を望む：旅行者が実際に行く場所でのカバレッジ。
affectionate mother and daughter — Support: 旅行者は着陸した瞬間からオンライン — SIM売り場の行列なし、ローミングの衝撃なし。
Support: 旅行者は着陸した瞬間からオンライン — SIM売り場の行列なし、ローミングの衝撃なし。
man using macbook on wooden table — Support: メディナで迷ってもGPSで発見：青いドットは嘘をつきません。
Support: メディナで迷ってもGPSで発見：青いドットは嘘をつきません。
photo of a man in a blue shirt working beside a woman in a black top — Support: ゴールデンアワーの展望台：夕日を自宅のみんなへライブ配信。
Support: ゴールデンアワーの展望台：夕日を自宅のみんなへライブ配信。
Jonas F — Support: 家族グループチャット：位置情報を共有、夕食の計画は数分で決定。
Support: 家族グループチャット：位置情報を共有、夕食の計画は数分で決定。

Explainer

Support & Contact: the full picture

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • Download offline maps for your destination — they save data and work in dead zones.
  • If a page won't load, toggle airplane mode for ten seconds — it forces a fresh network attach.
  • Keep your home SIM active for two-factor codes from your bank; run data on the eSIM line.
  • Turn off auto-play on social apps before you fly; it quietly eats roaming data.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

See the math

The numbers behind Support & Contact.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Support & Contactのプラン容量、有効期間、典型的な利用カーブ — 正確な値はホバーで。
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
How fast is setup?
About two minutes: plan, QR scan, done.
Does hotspot work?
Yes — share your connection with laptop or tablet.
FAQ at a glance. 短い回答、売り込みなし — 質問が常に先です。
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.24/7 supportReal humans plus the Tele Agent, around the clock.One-tap top-upMore data in seconds — no new QR code.Keep your WhatsAppYour existing number keeps working on the data line.Hotspot includedShare with your laptop or tablet at no extra cost.5G where availableFastest local partner network, selected automatically.6 languagesThe app speaks your language, wherever you're from.
Included with every plan. 全プランに付く6つの要素 — Supportの基準、意図的に寛大に。
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Screenshot bookingsHotel address & confirmations, available with no signal.2Install before you flyAirport Wi-Fi is the worst place to set up connectivity.3Set an 80% alertA top-up should never surprise you mid-trip.4Check unlock statusCarrier-locked phones can't add an eSIM — verify first.
Pro tips. 快適な旅とストレスフルな旅を分ける小さな違い。
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.2Pick your planChoose data for your trip — checkout takes about two minutes.3Land connectedSwitch the line on when you arrive — online before baggage claim.
Three-step setup. 出発の数日前でも搭乗の数分前でもインストール — お好みで。
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The family organizer
One tool, every traveler's needs covered.
esimgomobile network data2The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data3The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data4The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data
Use cases. 6つの旅行者像、1つのツール — Supportの利用シーン。
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. 週末の少量、2週間のデータ、仕事月の大容量、あるいは無制限 — 旅の形で選ぶ。
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Every destinationは利用可能な最速の現地パートナーネットワークに自動接続します。
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Mobile friendlyworks on the phone in your handAlways currentreflects live plans and coverageInstant resultsno waiting, no signupShares wellsend the answer to travel companionsPrivate by designyour inputs stay in your browserIllustrative profile based on tool design — not measured telemetry.
Capability profile. Supportの得意分野 — 機能プロファイルを誠実にランク付け。
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Apply itJump straight to the plan, setting or page it points to.2Get the answerClear result with next steps — save it or act on it.3Enter your detailsTrip, data needs, destination. The tool does the math.4Open the toolNo account needed — it loads instantly in your browser.
Tool walkthrough. esimgomobileの全ツールは同じ誠実なパターン：入力、計算、回答。
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. ギガバイトを時間に換算 — Supportの利用ガイド。

オンラインで旅を始めよう

プリペイド、契約なし、ローミングの心配なし。設定は約2分で完了します。

プランと料金を見る Tele Agentに相談